FAQs

Why should I buy a LED Light from LOYO®?

LOYO® was established in 2009, focus on exploiting car lights area and have more than 12 years experience, For over 100 countries and regions to provide high-quality HID and LED series Motor car lighting products.
Affordable price - We keep our prices as low as possible while offering a high quality product.12 months warranty - LOYO® offers 30 days free return and exchangeand 1 year warranty.
Easy to Install - All headlights are built to be direct plug and play units that can be installed very easily.
Fast delivery - We offer worldwide shipping, shipment will be carried out by our logistics partners DHL, FedEx, UPS, EMS, etc to ensure your package arrives at your destination safely and securely. 
More than 20 security certification - Includes China CCC. EU EMARK. US DOT, etc

Are LOYO® lights are plug&play?

Most of LOYO® lights are are built to be direct plug and play units that require no modification to install on Jeep, Harley and other trucks.

Why should I replace my halogen lights with LED?

There are many benefits to upgrading your Jeep Wranglers halogen lights for new LED lights, including: Longer Lifespan, Better safety, improving energy efficiency, Immediacy and better appearance.

What products does LOYO® provide?

We provide premium LED headlights, turn signal, fog lights, brake Lights and accessories for Jeep, Harley, ATV/UTV and other trucks.

What are your payments and billing T&C’s

Payment for all LED Lights and accessories ordered through LOYO® online shop is taken at the point of sale.
You can choose to pay by PayPal or by using a major credit card, include VISA, mastercard, meastro.

What is the delivery time?

We offer worldwide shipping, shipment will be carried out by our logistics partners DHL, FedEx, UPS, EMS, etc to ensure your package arrives at your destination safely and securely. 

Processing Time:

Usually your order will be shipped out within 24-72h after the confirmation email sent. But rare exceptions may occur based on stock shortage or holiday. We’ll keep you informed if shipping delay.

Shipping Method Delivery Time: 

DHL: It will takes about 3-5 Working Days delivery to you.
UPS: It will takes about 3-10 Working Days delivery to you.
FedEx: It will takes about 7-10 Working Days delivery to you. 
USPS: It will takes about 5-15 Working Days delivery to you.
EMS: It will takes about 8-15 Working Days delivery to you. 

Does my new lights come with a warranty?

LOYO® products include a 12 month warranty which covers all parts when used appropriately. Resolution for faulty lights will be dependent on the source of the fault and will be determined between LOYO® and the customers.

What is your returns policy?

LOYO® offers 30 days free return and exchange.
In case a defective, damaged and missing parts in your parcel is discovered, please contact us within  forty-eight (48) hours after receiving your item,  attaching a short video as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. Once we have received all of the required information we will be in touch to try to resolve the issue. 

What is LOYO®’S return procedure?

Please contact our customer service via email or chat for return address

If a return has been proceed, please provide the return tracking number after the parcel return back.

We’ll proceed the refund after we checking the returned item. It takes generally 7-15 days depending on your bank to receive the money, please contact us if you still not received the refund after 15 days of your claim.

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