Shipping Policy

LOYO is shipping worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more. Shipment will be carried out by our logistics partners DHL, FedEx, UPS, USPS, etc to ensure your package arrives at your destination safely and securely. 

We hold multiple warehouses across the globe including the USA, CA, HK & so on, your orders will be shipped out within 2-3 work days after the order confirmation email sent. Domestic orders are always shipped from our CA, USA warehouse for the fastest delivery times but rare exceptions may occur based on stock shortage in USA - because of which we may have to ship from Hong Kong warehouse instead of USA warehouse. 

Processing Time

Usually your order will be shipped out within 24-72h after the confirmation email sent. But rare exceptions may occur based on stock shortage or holiday. We’ll keep you informed if shipping delay.

Shipping Method Delivery Time

DHL: It will takes about 3-5 Working Days delivery to you.
UPS: It will takes about 3-10 Working Days delivery to you.
FedEx: It will takes about 7-10 Working Days delivery to you.
USPS: It will takes about 5-20 Working Days delivery to you.

Shipping Service Option

• Shipping To United States (Not Includes Alaska, Hawaii, Puerto Rico)

• Shipping To Canada

Shipping Method	Shipping Time	Order Range	Cost
Express Shipping	3-10 Working Days	All Order	$45
Standard Shipping	10-20 Working Days	Order＞$99	$0, Free Shipping
Standard Shipping	10-20 Working Days	Order<=$99	$10

•  Shipping to France, Germany, Spain, Mexico, Some Regions of Australia (New South Wales, Queensland, South Australia, Victoria), United Kingdom, Australia (Not Includes New South Wales, Queensland, South Australia, Victoria), and Asian countries

Shipping Method	Shipping Time	Order Range	Cost
Express Shipping	3-10 Working Days	All Order	$45
Standard Shipping	10-20 Working Days	Order＞$179	$0, Free Shipping
Standard Shipping	10-20 Working Days	Order<=$179	$20

•  Shipping to Some Regions of United States (Denmark, Finland, Includes Alaska, Hawaii, Puerto Rico)

Shipping Method	Shipping Time	Order Range	Cost
Express Shipping	3-10 Working Days	All Order	$45

Note:

You may need to pay tax for customs clearance depending on your country, this is not included in the freight. 
For some remote areas that require additional fees, we will choose a more suitable way to ship your order. Hope your understanding.
If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.  

Track your order
If you ordered any goods successfully on loyo-led.com, you can visit your order page, find the corresponding order number, check order status, check the delivery status of orders in the order state, you can go on the website for the logistics company, input tracking number there and you will be presented with the tracking information.

In case a defective, damaged and missing parts in your parcel is discovered, please contact us within forty-eight (48) hours after receiving your item,  attaching a short video as well as photos. we will be in touch to try to resolve the issue within 12 hours.

Drop us a line and we'll get back to you soon

Email: support@loyoled.com
Call: 1(209) 7967-687